RMA request

  1. Fill in the Form
  2. Print the form. Send the form by pushing "Create an RMA request" button.
  3. Send the product together with the printed form to the address below.


Information required for service department

if you leave this field blank, the warranty will not be accepted

Description of the defect

We ask you to describe your request as accurately as possible (if possible describe also the attempts to repair)
for example: failure appeared because of heat / cold / during switch

Please contact us on adresses below: rmaint @ alcoma.cz

Delivery address:
Vinšova 11
106 00 Praha 10
Czech Republic


1. - In case the price exceeds the limit set by manufacturer we will immediately contact the responsible person you indicated above.
2. - By agreeing to this term you speed up the repair process. Otherwise, you will always be contacted with a request for approval of the repair price.
ODU ME, MPxxx 400 € / pc   Protected terminal box (PCB) 80 € / pc
ODU ALxxF 420 € / pc   SDIDU ALxxF 480 € / pc
ALxxF board
400 € / pc   ALxxE board
240 € / pc
 BER test 24h 20 € / 24h   Climatic tests 100 € / link
SW a FW upgrades, reconfiguration 50 € / h   Long-term testing 20 € + 8 € CZK / day

By submitting the RMA form the customer agrees with the price of diagnostics and basic testing mentioned below (in case of warranty repair it is not charged):

Diagnostics of the failure  40 €   Testing 24 h 20 €